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Marketing, sales and customer service : understanding the theory and practice of selling through service / Charley Watkins. by

Watkins, Charley
Institute of Financial Services (Great Britain)

Material type:

Text

Publication details: Canterbury : Institute of Financial Services, 1999

Other title:

Marketing, sales & customer service

Availability: Items available for loan: Central Library (1)Call number: 658.8 WAT.

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NRAEF ManageFirst customer service : competency guide / National Restaurant Association, Educational Foundation. by

20080729
Educational Foundation (National Restaurant Association)

Series: NRAEF ManageFirst program

Material type:

Text

Publication details: Upper Saddle River, N.J. : Pearson, Prentice Hall,2007 2007

Other title:

Customer service : competency guide

Availability: Items available for loan: Central Library (1)Call number: 338.4791 NRA.

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Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by

Lovelock, Christopher
Wirtz, Jochen

Edition: 6th ed.

Material type:

Text

Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall,2007 2007

Online resources:

Table of contents only

Availability: Items available for loan: Central Library (1)Call number: 658.8 LOV.

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Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart. by

Barlow, Janelle
Stewart, Paul, 1966-

Edition: 1st ed.

Material type:

Text

Publication details: San Francisco, CA : Berrett-Koehler,2004 2004

Availability: Items available for loan: Central Library (1)Call number: 658.812 BAR.

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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by

Zeithaml, Valarie A
Bitner, Mary Jo
Gremler, Dwayne D

Edition: 4th ed.

Material type:

Text

Publication details: Boston : McGraw-Hill/Irwin,2006 2006

Online resources:

Publisher description
Table of contents only

Availability: Items available for loan: Central Library (1)Call number: 658.8 ZEI.

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The customer service workbook / Neville Lake & Kristin Hickey. by

Lake, Neville
Hickey, Kristin
Institute of Directors

Series: The Sunday Times business enterprise guide

Material type:

Text

Publication details: London : Kogan Page,2002 2002

Online resources:

Publisher description

Availability: Items available for loan: Central Library (1)Call number: 658.812 LAK.

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Supply chain management : strategy, planning, and operation strategy, planning, and operation / Sunil Chopra, Peter Meindl. by

Chopra, Sunil
Meindl, Peter, 1970-

Edition: 2nd ed.

Material type:

Text

Publication details: Upper Saddle River, N.J. : Prentice Hall, 2004 c2004

Online resources:

Table of contents

Availability: Items available for loan: Central Library (1)Call number: 658.7 CHO.

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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by

Chopra, Sunil
Meindl, Peter, 1970-

Edition: 3rd ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Upper Saddle River, N.J. : Prentice Hall, c2007

Online resources:

Table of contents only

Availability: Items available for loan: Central Library (1)Call number: 658.7 CHO.

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Service marketing / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham. by

Rust, Roland T
Zahorik, Anthony J
Keiningham, Timothy L

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : HarperCollins College Publishers,1996 c1996

Availability: Items available for loan: Central Library (1)Call number: 658.8RUS. Items available for reference: Central Library: Not for loan (1)Call number: 658.8RUS.

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Measuring customer and service profitability : in the finance sector / Roger Connell by

Connell, Roger

Material type:

Text

Publication details: London : Chapman & Hall, 1995. 1995

Availability: Items available for loan: Central Library (1)Call number: 658.515 CON.

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Best practices in customer service / edited by Ron Zemke and John A. Woods. by

20080729
Zemke, Ron
Woods, John A

Edition: 1st AMACOM ed. 1999

Material type:

Text

Publication details: Amherst, Mass. : New York, N.Y. : HRD Press ; AMACOM,1999 c1999

Availability: Items available for loan: Central Library (1)Call number: 658.812BES.

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Services Marketing : Managing the Service Value Chain / Manfred Bruhn and Dominck Georgi. by

Bruhn, Manfred
Georgi, Dominck

Material type:

Text; Literary form: Not fiction

Publication details: Harlow, England ; New York : Financial Times/Prentice Hall, 2006 2006

Availability: Items available for loan: Central Library (1)Call number: 658.8 BRU. Items available for reference: Central Library: Not for loan (1)Call number: 658.8 BRU.

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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by

Zeithaml, Valarie A
Bitner, Mary Jo
Gremler, Dwayne D

Edition: 5th ed., International ed.

Material type:

Text; Literary form: Not fiction ; Audience: Specialized;

Publication details: Boston : McGraw-Hill / Irwin, 2009

Availability: Items available for loan: Central Library (2)Call number: 658.8 ZEI, ... Items available for reference: Central Library: Not for loan (1)Call number: 658.8 ZEI.

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Customer Service : A Practical Approach / Elaine K. Harris. by

Harris, Elaine K

Edition: 5th ed.

Material type:

Text; Literary form: Not fiction

Publication details: Upper Saddle River, N.J. : Pearson Prentice Hall, 2010 c2010

Availability: Items available for loan: Central Library (1)Call number: 658.812 HAR.

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Customer Service : Skills for Success / Robert W. Lucas. by

Lucas, Robert W

Edition: 4th ed.

Material type:

Text; Literary form: Not fiction

Publication details: Boston : McGraw-Hill, 2009 c2009

Online resources:

Publisher description
Table of contents only
Contributor biographical information

Availability: Items available for loan: Central Library (1)Call number: 658.812 LUC.

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Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by

Lovelock, Christopher
Wirtz, Jochen

Edition: 7th ed., Global ed.

Material type:

Text; Literary form: Not fiction ; Audience: Specialized;

Publication details: Harlow : Pearson Education Limited, c.2011

Availability: Items available for loan: Central Library (3)Call number: 658.8 LOV, ... Items available for reference: Central Library: Not for loan (1)Call number: 658.8 LOV. Not available: Central Library: Checked out (1).

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Customer Excellence HandBook : Farid Haddad. Elevate from Customer Satisfaction to Consumer Delight by Winning your Customers Minds & Hearts by

Haddad, Farid

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Cairo: Dar Al-Fikr Al-Arabi, 2009

Availability: Items available for loan: Central Library (4)Call number: 658.8 HAD, ... Items available for reference: Central Library: Not for loan (1)Call number: 658.8 HAD.

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Supply Chain Management : Strategy, Planning, and Operation / Sunil Chopra, Peter Meindl. by

Chopra, Sunil, 1960-
Meindl, Peter, 1970-

Edition: 5th ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Boston : Pearson, c2013

Availability: Items available for loan: Central Library (6)Call number: 658.7 CHO, ... Items available for reference: Central Library: Not for loan (1)Call number: 658.7 CHO. Not available: Central Library: Checked out (1).

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Retail financial services / Claire Bateson. by

Bateson, Claire

Material type:

Text; Literary form: Not fiction ; Audience: Specialized;

Publication details: London : Global Professional, 2008

Availability: Items available for loan: Central Library (1)Call number: 331.110688 BAT.

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The world of customer service / Pattie Gibson. by

Gibson-Odgers, Pattie

Edition: 3rd ed.

Material type:

Text; Literary form: Not fiction ; Audience: Specialized;

Publication details: Mason, Ohio : South-Western Cengage Learning, c.2012

Availability: Items available for loan: Central Library (1)Call number: 658.812 GIB.

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