The customer service workbook / Neville Lake & Kristin Hickey.

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TextSeries: The Sunday Times business enterprise guidePublication details: London : Kogan Page,2002 2002.Description: x, 223 p. : ill. ; 24 cm. 1 CD-ROM (3 1/2 in.)ISBN:

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Book - Borrowing	Central Library First floor				658.812 LAK (Browse shelf(Opens below))					Available			000000015

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Published in association with the Institute of Directors.

Includes bibliographical references ([p. 217]) and index.

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