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Marketing, sales and customer service : understanding the theory and practice of selling through service / Charley Watkins. by

Watkins, Charley
Institute of Financial Services (Great Britain)

Material type:

Text

Publication details: Canterbury : Institute of Financial Services, 1999

Other title:

Marketing, sales & customer service

Availability: Items available for loan: Central Library (1)Call number: 658.8 WAT.

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Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by

Lovelock, Christopher
Wirtz, Jochen

Edition: 6th ed.

Material type:

Text

Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall,2007 2007

Online resources:

Table of contents only

Availability: Items available for loan: Central Library (1)Call number: 658.8 LOV.

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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by

Zeithaml, Valarie A
Bitner, Mary Jo
Gremler, Dwayne D

Edition: 4th ed.

Material type:

Text

Publication details: Boston : McGraw-Hill/Irwin,2006 2006

Online resources:

Publisher description
Table of contents only

Availability: Items available for loan: Central Library (1)Call number: 658.8 ZEI.

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Supply chain management : strategy, planning, and operation strategy, planning, and operation / Sunil Chopra, Peter Meindl. by

Chopra, Sunil
Meindl, Peter, 1970-

Edition: 2nd ed.

Material type:

Text

Publication details: Upper Saddle River, N.J. : Prentice Hall, 2004 c2004

Online resources:

Table of contents

Availability: Items available for loan: Central Library (1)Call number: 658.7 CHO.

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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by

Chopra, Sunil
Meindl, Peter, 1970-

Edition: 3rd ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Upper Saddle River, N.J. : Prentice Hall, c2007

Online resources:

Table of contents only

Availability: Items available for loan: Central Library (1)Call number: 658.7 CHO.

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Service marketing / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham. by

Rust, Roland T
Zahorik, Anthony J
Keiningham, Timothy L

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : HarperCollins College Publishers,1996 c1996

Availability: Items available for loan: Central Library (1)Call number: 658.8RUS. Items available for reference: Central Library: Not for loan (1)Call number: 658.8RUS.

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Services Marketing : Managing the Service Value Chain / Manfred Bruhn and Dominck Georgi. by

Bruhn, Manfred
Georgi, Dominck

Material type:

Text; Literary form: Not fiction

Publication details: Harlow, England ; New York : Financial Times/Prentice Hall, 2006 2006

Availability: Items available for loan: Central Library (1)Call number: 658.8 BRU. Items available for reference: Central Library: Not for loan (1)Call number: 658.8 BRU.

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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by

Zeithaml, Valarie A
Bitner, Mary Jo
Gremler, Dwayne D

Edition: 5th ed., International ed.

Material type:

Text; Literary form: Not fiction ; Audience: Specialized;

Publication details: Boston : McGraw-Hill / Irwin, 2009

Availability: Items available for loan: Central Library (2)Call number: 658.8 ZEI, ... Items available for reference: Central Library: Not for loan (1)Call number: 658.8 ZEI.

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Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by

Lovelock, Christopher
Wirtz, Jochen

Edition: 7th ed., Global ed.

Material type:

Text; Literary form: Not fiction ; Audience: Specialized;

Publication details: Harlow : Pearson Education Limited, c.2011

Availability: Items available for loan: Central Library (3)Call number: 658.8 LOV, ... Items available for reference: Central Library: Not for loan (1)Call number: 658.8 LOV. Not available: Central Library: Checked out (1).

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Customer Excellence HandBook : Farid Haddad. Elevate from Customer Satisfaction to Consumer Delight by Winning your Customers Minds & Hearts by

Haddad, Farid

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Cairo: Dar Al-Fikr Al-Arabi, 2009

Availability: Items available for loan: Central Library (4)Call number: 658.8 HAD, ... Items available for reference: Central Library: Not for loan (1)Call number: 658.8 HAD.

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Supply Chain Management : Strategy, Planning, and Operation / Sunil Chopra, Peter Meindl. by

Chopra, Sunil, 1960-
Meindl, Peter, 1970-

Edition: 5th ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Boston : Pearson, c2013

Availability: Items available for loan: Central Library (6)Call number: 658.7 CHO, ... Items available for reference: Central Library: Not for loan (1)Call number: 658.7 CHO. Not available: Central Library: Checked out (1).

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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by

Zeithaml, Valarie A
Bitner, Mary Jo
Gremler, Dwayne D

Edition: 6th ed., McGraw-Hill international ed.

Material type:

Text; Literary form: Not fiction ; Audience: Specialized;

Publication details: New York : McGraw-Hill Higher Education, 2013

Availability: Items available for loan: Central Library (3)Call number: 658.8 ZEI, ... Items available for reference: Central Library: Not for loan (1)Call number: 658.8 ZEI.

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Services marketing : integrating customer focus across the firm / Alan Wilson ... [et al.] by

Wilson, Alan M

Edition: 3rd European ed.

Material type:

Text; Literary form: Not fiction ; Audience: Specialized;

Publication details: Berkshire : McGraw-Hill Higher Education, c.2016

Availability: Items available for loan: Central Library (1)Call number: 658.8 SER.

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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, University of North Carolina at Chapel Hill, Mary Jo Bitner, Arizona State University, Dwayne D. Gremler, Bowling Green State University. by

Zeithaml, Valarie A [author.]
Bitner, Mary Jo [author.]
Gremler, Dwayne D [author.]

Edition: Seventh edition.International student edition.

Material type:

Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;

Availability: Items available for loan: Central Library (3)Call number: 658.8 ZEI, ... Items available for reference: Central Library: Not for loan (2)Call number: 658.8 ZEI, ...

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The evolution of integrated marketing communications : the customer-driven marketplace / edited by Don Schultz, Charles H. Patti, and Philip J. Kitchen. by

Schultz, Don E [editor.]
Patti, Charles H [editor.]
Kitchen, Philip J [editor.]

Material type:

Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;

Publisher: Abingdon, Oxon ; New York : Routledge / Taylor & Francis, 2014

Availability: Items available for loan: Central Library (3)Call number: 658.802 EVO, ... Items available for reference: Central Library: Not for loan (2)Call number: 658.802 EVO, ...

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Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock. by

Wirtz, Jochen [author.]
Lovelock, Christopher H [author.]

Edition: Eighth edition.

Material type:

Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;

Availability: Items available for loan: Central Library (2)Call number: 658.8 WIR, ... Items available for reference: Central Library: Not for loan (1)Call number: 658.8 WIR.

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