Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
Material type:
TextPublication details: New York : McGraw-Hill Higher Education, 2013.Edition: 6th ed., McGraw-Hill international edDescription: 642 p. ; 21 cmISBN: - 9780071086967
- 007108696X
- 22 658.8 ZEI
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
NB - Book (Non borrowing)
|
Central Library First floor | Baccah | 658.8 ZEI (Browse shelf(Opens below)) | Not for loan | 000041509 | |||||||||||||
Book - Borrowing
|
Central Library First floor | Baccah | 658.8 ZEI (Browse shelf(Opens below)) | Available | 000041510 | |||||||||||||
|
Book - Borrowing
|
Central Library First floor | Baccah | 658.8 ZEI (Browse shelf(Opens below)) | Available | 000041511 | |||||||||||||
|
Book - Borrowing
|
Central Library First floor | Baccah | 658.8 ZEI (Browse shelf(Opens below)) | Available | 000041512 |
Previous ed.: Boston, Mass.; London: McGraw-Hill, 2009.
Index : p. 622-642.
Includes bibliographical references.
There are no comments on this title.