Results of search for '(su:{Customer services}) AND (su:{Management.})'

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Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by

Edition: 6th ed.

Material type:

Text

Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall,2007 2007

Online resources:

Table of contents only

Availability: Items available for loan: Central Library (1)Call number: 658.8 LOV.

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Supply chain management : strategy, planning, and operation strategy, planning, and operation / Sunil Chopra, Peter Meindl. by

Edition: 2nd ed.

Material type:

Text

Publication details: Upper Saddle River, N.J. : Prentice Hall, 2004 c2004

Online resources:

Table of contents

Availability: Items available for loan: Central Library (1)Call number: 658.7 CHO.

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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by

Edition: 3rd ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Upper Saddle River, N.J. : Prentice Hall, c2007

Online resources:

Table of contents only

Availability: Items available for loan: Central Library (1)Call number: 658.7 CHO.

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Measuring customer and service profitability : in the finance sector / Roger Connell by

Connell, Roger

Material type:

Text

Publication details: London : Chapman & Hall, 1995. 1995

Availability: Items available for loan: Central Library (1)Call number: 658.515 CON.

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Services Marketing : Managing the Service Value Chain / Manfred Bruhn and Dominck Georgi. by

Material type:

Text; Literary form: Not fiction

Publication details: Harlow, England ; New York : Financial Times/Prentice Hall, 2006 2006

Availability: Items available for loan: Central Library (1)Call number: 658.8 BRU. Items available for reference: Central Library: Not for loan (1)Call number: 658.8 BRU.

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Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by

Edition: 7th ed., Global ed.

Material type:

Text; Literary form: Not fiction ; Audience: Specialized;

Publication details: Harlow : Pearson Education Limited, c.2011

Availability: Items available for loan: Central Library (3)Call number: 658.8 LOV, ... Items available for reference: Central Library: Not for loan (1)Call number: 658.8 LOV. Not available: Central Library: Checked out (1).

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Supply Chain Management : Strategy, Planning, and Operation / Sunil Chopra, Peter Meindl. by

Edition: 5th ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Boston : Pearson, c2013

Availability: Items available for loan: Central Library (6)Call number: 658.7 CHO, ... Items available for reference: Central Library: Not for loan (1)Call number: 658.7 CHO. Not available: Central Library: Checked out (1).

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Services marketing : integrating customer focus across the firm / Alan Wilson ... [et al.] by

Wilson, Alan M

Edition: 3rd European ed.

Material type:

Text; Literary form: Not fiction ; Audience: Specialized;

Publication details: Berkshire : McGraw-Hill Higher Education, c.2016

Availability: Items available for loan: Central Library (1)Call number: 658.8 SER.

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The call center handbook / [by Keith Dawson] by

Dawson, Keith [author.]

Edition: Fourth edition.

Material type:

Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;

Other title:

Complete guide to starting, running and improving your call center

Online resources:

Availability: Items available for loan: Central Library (1)Call number: 658.812 DAW.

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Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock. by

Edition: Eighth edition.

Material type:

Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;

Availability: Items available for loan: Central Library (2)Call number: 658.8 WIR, ... Items available for reference: Central Library: Not for loan (1)Call number: 658.8 WIR.

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