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The call center handbook / [by Keith Dawson]

By: Material type: TextPublisher: New York, NY ; Gilroy, CA : CMP Books, [2001]Copyright date: c2001Edition: Fourth editionDescription: 382 pages : illustrations ; 23 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 1578200709
  • 9781578200702
Other title:
  • Complete guide to starting, running and improving your call center
Subject(s): Genre/Form: DDC classification:
  • 658.812 DAW 22
Online resources: Summary: This is a guide to the essentials of establishing and operating an efficient call centre. It covers a range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships, and explains how to run an efficient centre.
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Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Book - Borrowing Central Library First floor Baccah 658.812 DAW (Browse shelf(Opens below)) Available 000048979
Total holds: 0

Includes appendices.

This is a guide to the essentials of establishing and operating an efficient call centre. It covers a range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships, and explains how to run an efficient centre.

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