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Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.

By: Contributor(s): Material type: TextPublication details: New York : The Penguin Group, c.2010.Edition: 10th anniversary ed., [2nd ed.]Description: xxxiii, 311 p. : ill. ; 20 cmISBN:
  • 0143118447 (pbk.)
  • 9780143118442 (pbk.)
Subject(s): DDC classification:
  • 158.2 22 STO
Contents:
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
Summary: From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
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Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Book - Borrowing Central Library Lower Floor Baccah 158.2 STO (Browse shelf(Opens below)) 22696 Checked out 05/11/2020 000038892
Total holds: 0

"With a foreword by Roger Fisher"--Cover.

"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.

Originally published in the U.S.A. by Viking Penguin, 1999.

Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.

From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.

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