The customer service workbook / (Record no. 3911)

MARC details
000 -LEADER
fixed length control field 01061nac a22002531u 4500
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2003430641
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0749437898
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)ocm49638490
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number L1921
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (OCLC)
-- 3911
-- 3911
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Lake, Neville.
245 14 - TITLE STATEMENT
Title The customer service workbook /
Statement of responsibility, etc Neville Lake & Kristin Hickey.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc London :
Name of publisher, distributor, etc Kogan Page,2002
Date of publication, distribution, etc 2002.
300 ## - PHYSICAL DESCRIPTION
Extent x, 223 p. :
Other physical details ill. ;
Dimensions 24 cm.
Accompanying material 1 CD-ROM (3 1/2 in.)
440 #4 -
-- The Sunday Times business enterprise guide
500 ## - GENERAL NOTE
General note Published in association with the Institute of Directors.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references ([p. 217]) and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Hickey, Kristin.
710 2# - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element Institute of Directors.
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Publisher description
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/enhancements/fy0715/2003430641-d.html">http://www.loc.gov/catdir/enhancements/fy0715/2003430641-d.html</a>
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Item type Book - Borrowing
Call number prefix 658.812L1921
Holdings
Withdrawn status Item status Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Total Renewals Full call number Barcode Date last seen Date last borrowed Koha item type
        Central Library Central Library First floor 05/08/2007 Purchase 9 4 658.812 LAK 000000015 15/07/2025 06/03/2019 Book - Borrowing

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