Customer Service : (Record no. 13661)

MARC details
000 -LEADER
fixed length control field 01529cam a2200349 a 4500
001 - CONTROL NUMBER
control field 15075195
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20080403144105.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 071108s2009 maua |rb 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2007045960
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780071277501 (alk. paper)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0071277501
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)ocn181072636
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)181072636
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency DLC
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .L83 2009
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 22
Item number LUC
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Lucas, Robert W.
9 (RLIN) 12608
245 10 - TITLE STATEMENT
Title Customer Service :
Remainder of title Skills for Success /
Statement of responsibility, etc Robert W. Lucas.
250 ## - EDITION STATEMENT
Edition statement 4th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Boston :
Name of publisher, distributor, etc McGraw-Hill, 2009
Date of publication, distribution, etc c2009.
300 ## - PHYSICAL DESCRIPTION
Extent xx, 294 p. :
Other physical details ill. (some col.) ;
Dimensions 26 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. 288) and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
9 (RLIN) 12609
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Call centers
9 (RLIN) 12595
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
9 (RLIN) 12594
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Publisher description
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/enhancements/fy0806/2007045960-d.html">http://www.loc.gov/catdir/enhancements/fy0806/2007045960-d.html</a>
856 41 - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of contents only
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/enhancements/fy0806/2007045960-t.html">http://www.loc.gov/catdir/enhancements/fy0806/2007045960-t.html</a>
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Contributor biographical information
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/enhancements/fy0809/2007045960-b.html">http://www.loc.gov/catdir/enhancements/fy0809/2007045960-b.html</a>
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Item type Book - Borrowing
Holdings
Withdrawn status Item status Source of classification or shelving scheme Damaged status Not for loan Vendor Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Serial Enumeration / chronology Total Checkouts Total Renewals Full call number Barcode Date last seen Date last borrowed Koha item type
    Dewey Decimal Classification     Alahram Central Library Central Library First floor 14/03/2010   245.00 302 1 1 658.812 LUC 000020192 15/07/2025 01/12/2010 Book - Borrowing

© BUE Library 2020