| 000 | 00855nac a22002411u 4500 | ||
|---|---|---|---|
| 010 | _a 98031888 | ||
| 020 | _a0814470289 : | ||
| 082 | 0 | 0 |
_a658.812 _bBES |
| 090 |
_c9457 _d9457 |
||
| 100 | _a20080729 | ||
| 245 | 0 | 0 |
_aBest practices in customer service / _cedited by Ron Zemke and John A. Woods. |
| 250 | _a1st AMACOM ed. 1999 | ||
| 260 |
_aAmherst, Mass. : _bHRD Press ; _aNew York, N.Y. : _bAMACOM,1999 _cc1999. |
||
| 300 |
_axvii, 414 p. : _bill. ; _c28 cm. |
||
| 500 | _aDistributer: Al-Ahram | ||
| 504 | _aIncludes bibliographical references. | ||
| 511 | _aCatalogued by: Sara | ||
| 650 | 0 | _aCustomer services. | |
| 700 | 1 | _aZemke, Ron. | |
| 700 | 1 | _aWoods, John A. | |
| 942 |
_cBB _k658.812BES |
||
| 999 |
_c9457 _d9457 |
||