| 000 | 00613nac a22001691u 4500 | ||
|---|---|---|---|
| 020 | _a0412631806 | ||
| 082 |
_a658.515 _bCON |
||
| 090 |
_c7538 _d7538 |
||
| 100 | _aConnell, Roger. | ||
| 245 |
_aMeasuring customer and service profitability : _b in the finance sector / _c Roger Connell |
||
| 260 |
_aLondon : _b Chapman & Hall, 1995. _c1995 |
||
| 300 |
_axii, 251p. : _b ill. ; _c 25cm. |
||
| 650 |
_aFinancial services industry _x Customer services Evaluation |
||
| 650 |
_aProfit _x Accounting. |
||
| 650 | _aManagement information systems. | ||
| 942 |
_cBB _k658.515 CON |
||
| 999 |
_c7538 _d7538 |
||