| 000 | 00764nac a22002051u 4500 | ||
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| 010 | _a 99087382 | ||
| 020 | _a0750639520 : | ||
| 082 | 0 | 0 |
_a658.4013 _bO116 |
| 090 |
_c4565 _d4565 |
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| 100 | _aOakland, John S. | ||
| 245 | 1 | 0 |
_aTotal quality management : _btext with cases / _cJohn Oakland. |
| 250 | _a2nd ed. | ||
| 260 |
_aBoston, Mass. : _bButterworth Heinemann,2000. _c2000. |
||
| 300 |
_a380 p. _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aTotal quality management. | |
| 650 | 0 |
_aTotal quality management _xCase studies. |
|
| 942 |
_cBB _k658.4013O116 |
||
| 999 |
_c4565 _d4565 |
||