| 000 | 01009nam a22002775i 4500 | ||
|---|---|---|---|
| 999 |
_c28814 _d28785 |
||
| 003 | EG-ScBUE | ||
| 005 | 20200924103552.0 | ||
| 008 | 200219t20082008at f 000 0 eng d | ||
| 020 | _a9781921523625 | ||
| 040 |
_aEG-ScBUE _beng _erda _cEG-ScBUE _dEG-ScBUE |
||
| 082 | 0 | 4 |
_a658.562 _bBLO _222 |
| 100 | 1 |
_aBlokdijk, Gerard, _eauthor. |
|
| 245 | 1 | 4 |
_aThe service level agreement SLA guide : _bSLA book, templates for service level management and service level agreement forms : fast and easy way to write your SLA / _cGerard Blokdijk, Ivanka Menken. |
| 246 | 3 | 3 |
_aService level agreement : _bworkbook |
| 264 | 1 |
_a[Australia] : _b[Emereo], _c[2008] |
|
| 264 | 4 | _cc2008 | |
| 300 |
_a204 pages ; _c28 cm |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_aunmediated _bn _2rdamedia |
||
| 338 |
_avolume _bnc _2rdacarrier |
||
| 650 | 7 |
_aService-level agreements. _2BUEsh |
|
| 650 | 7 |
_aTotal quality management. _2BUEsh |
|
| 653 |
_bBUSADM _cSeptember2020 |
||
| 700 | 1 |
_aMenken, Ivanka, _eauthor. |
|
| 942 |
_2ddc _cBB |
||