| 000 | 02272nam a22003615a 4500 | ||
|---|---|---|---|
| 001 | ocn671252867 | ||
| 003 | OSt | ||
| 005 | 20201128021407.0 | ||
| 008 | 101020t2010 nyua fr 000 0 eng d | ||
| 020 | _a0143118447 (pbk.) | ||
| 020 | _a9780143118442 (pbk.) | ||
| 040 |
_aEG-ScBUE _dEG-ScBUE _beng _cEG-ScBUE |
||
| 082 | 0 | 4 |
_a158.2 _222 _bSTO |
| 100 | 1 |
_aStone, Douglas _d1958- _939255 |
|
| 245 | 1 | 0 |
_aDifficult conversations : _bhow to discuss what matters most / _cDouglas Stone, Bruce Patton, Sheila Heen. |
| 250 | _a10th anniversary ed., [2nd ed.] | ||
| 260 |
_aNew York : _bThe Penguin Group, _cc.2010. |
||
| 300 |
_axxxiii, 311 p. : _bill. ; _c20 cm. |
||
| 500 | _a"With a foreword by Roger Fisher"--Cover. | ||
| 500 | _a"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover. | ||
| 500 | _aOriginally published in the U.S.A. by Viking Penguin, 1999. | ||
| 505 | 0 | _aSort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations. | |
| 520 | _aFrom the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter. | ||
| 650 | 7 |
_aInterpersonal communication. _2BUEsh _9821 |
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| 650 | 7 |
_aInterpersonal communication _2BUEsh _939257 _xCase studies. |
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| 650 | 7 |
_aCommunication. _2BUEsh _913476 |
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| 650 | 7 |
_aInterpersonal relations. _2BUEsh _9820 |
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| 651 | _2BUEsh | ||
| 653 |
_bBUSADM _cFebruary2016 _dBestSellers |
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| 700 | 1 |
_aHeen, Sheila. _939258 |
|
| 700 | 1 |
_aPatton, Bruce. _939259 |
|
| 942 |
_2ddc _k158.2 STO |
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| 999 |
_c20141 _d20113 |
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