000			01378cam a22002774a 4500
001			13391901
005			20130226120013.0
008			031103s2004 maua b 001 0 eng
010			_a 2003024059
020			_a1591391342 (alk. paper)
020			_a9781591391340
082	0	0	_a658.4012 _222 _bKAP
100	1		_aKaplan, Robert S. _932714
245	1	0	_aStrategy maps : _bconverting intangible assets into tangible outcomes / _cRobert S. Kaplan, David P. Norton.
260			_aBoston : _bHarvard Business School Press, _cc2004.
300			_axviii, 454 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references and index.
505	0		_aStrategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.
650		0	_aStrategic planning. _932715
650		0	_aIntangible property _xManagement. _932716
650		0	_aHuman capital. _97128
650		0	_aManagement. _932717
653			_bBus _cFebruary2013
700	1		_aNorton, David P., _d1941- _932718
942			_2ddc _cBB
999			_c17323 _d17295