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Best practices in customer service / edited by Ron Zemke and John A. Woods.

By: Contributor(s): Material type: TextPublication details: Amherst, Mass. : HRD Press ; New York, N.Y. : AMACOM,1999 c1999.Edition: 1st AMACOM ed. 1999Description: xvii, 414 p. : ill. ; 28 cmISBN:
  • 0814470289 :
Subject(s): DDC classification:
  • 658.812 BES
Catalogued by: Sara
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Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Book - Borrowing Central Library First floor 658.812BES (Browse shelf(Opens below)) Available 000011488
Total holds: 0

Distributer: Al-Ahram

Includes bibliographical references.

Catalogued by: Sara

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