Includes bibliographical references and index.

Evolving in a changing environment -- Is corrections really different? -- The nature of supervision : corrections and everywhere -- Definitions, titles, and other intangibles -- The basic management functions -- Delegation : how to form the habit -- Time management : expanding the day without stretching the clock -- Self-management and personal supervisory effectiveness -- Interviewing : the key to the hiring process -- The one-to-one relationship -- Leadership : style and substance -- Organizational communication : looking up, down, and laterally -- Motivation : intangible forces working for and against management -- Performance appraisal : cornerstone of employee development -- Criticism and discipline : guts, tact, and justice -- The problem employee and employee problems -- The supervisor and the human resource department -- Ethics and ethical standards -- Decisions, decisions -- Managing change : resistance is where you find it -- Communication : not by spoken word alone -- How to arrange and conduct effective meetings -- Budgeting : annual task and year-long implications -- Quality and productivity : sides of the same coin -- Teams, team building, and teamwork -- Methods improvement : making work--and life--easier -- Reengineering and reduction in force -- Training and continuing education -- The supervisor and the law -- Unions : building constructive relationships.