00855nac a22002411u 4500 98031888 0814470289 : 658.812 BES 9457 9457 20080729 Best practices in customer service / edited by Ron Zemke and John A. Woods. 1st AMACOM ed. 1999 Amherst, Mass. : HRD Press ; New York, N.Y. : AMACOM,1999 c1999. xvii, 414 p. : ill. ; 28 cm. Distributer: Al-Ahram Includes bibliographical references. Catalogued by: Sara Customer services. Zemke, Ron. Woods, John A. BB 658.812BES 9457 9457 0 0 0 0 MAIN MAIN 1ST 2013-05-08 Purchase 3 658.812BES 000011488 2025-07-15 00:00:00 2016-03-22 BB