00699nac a22001811u 4500020001500000082001700015090001500032100003400047245009300081260004300174300003400217650006400251650002500315650003600340942002000376999001500396952010600411  a0412631806  a658.515bCON  c7538d7538  aConnell, Roger.                aMeasuring customer and service profitability :b in the finance sector /c Roger Connell  aLondon :b Chapman & Hall, 1995.c1995  axii, 251p. :b ill. ;c 25cm.  aFinancial services industryx Customer services  Evaluation  aProfitx Accounting.  aManagement information systems.  cBBk658.515 CON  c7538d7538  00104070aMAINbMAINc1STd2008-01-28ePurchasel0o658.515 CONp000008921r2025-07-15 00:00:00yBB