TY  - GEN
AU  - Connell, Roger.              
TI  - Measuring customer and service profitability: in the finance sector 
SN  - 0412631806
U1  - 658.515 
PY  - 1995///
CY  - London
PB  -  Chapman & Hall, 1995.
KW  - Financial services industry
KW  -  Customer services  Evaluation
KW  - Profit
KW  -  Accounting
KW  - Management information systems
ER  -