TY  - GEN
AU  - Oakland, John S.             
TI  - Total quality management: text with cases 
SN  - 0750639520 :
U1  - 658.4013 
PY  - 2000///
CY  - Boston, Mass.
PB  - Butterworth Heinemann,2000.
KW  - Total quality management
KW  - Case studies
N1  - Includes bibliographical references and index
ER  -