00764nac a22002051u 4500 99087382 0750639520 : 658.4013 O116 4565 4565 Oakland, John S. Total quality management : text with cases / John Oakland. 2nd ed. Boston, Mass. : Butterworth Heinemann,2000. 2000. 380 p. 24 cm. Includes bibliographical references and index. Total quality management. Total quality management Case studies. BB 658.4013O116 4565 4565 0 0 0 0 MAIN MAIN 1ST 2010-09-07 Purchase 5 1 658.4013 OAK 000005706 2025-07-15 00:00:00 2022-01-03 BB