01061nac a22002531u 4500 2003430641 0749437898 (OCoLC)ocm49638490 658.812 L1921 3911 3911 Lake, Neville. The customer service workbook / Neville Lake & Kristin Hickey. London : Kogan Page,2002 2002. x, 223 p. : ill. ; 24 cm. 1 CD-ROM (3 1/2 in.) The Sunday Times business enterprise guide Published in association with the Institute of Directors. Includes bibliographical references ([p. 217]) and index. Customer services. Hickey, Kristin. Institute of Directors. Publisher description http://www.loc.gov/catdir/enhancements/fy0715/2003430641-d.html BB 658.812L1921 3911 3911 0 0 0 0 MAIN MAIN 1ST 2007-08-05 Purchase 9 4 658.812 LAK 000000015 2025-07-15 00:00:00 2019-03-06 BB