02604cam a22003255a 4500999001700000005001700017008004100034020001800075040003800093082002000131100002500151245019200176250001300368260006300381300003500444504005200479520128200531650003201813650004001845650003601885650004701921651001001968653003201978700002502010700002702035700003302062700003502095942000802130952014002138  c27287d2725820201128024409.0171026t2018    enka   frb    001 0 eng d  a9781138302747  aDLCbengcDLCdEG-ScBUEdEG-ScBUE04a302.35bBRO2221 aBrown, Henry,d1939-10aPsychology, emotions and intuition in work relationships :bthe head, heart and gut professionals /cHenry Brown, Neil Dawson and Brenda McHugh ; consultants Peter Fonagy, Rohan de Silva.  a1st. ed.  aOxon ;aNew York :bRoutledge / Taylor & Francis,cc.2018.  axvii, 242 p. :bill. ;c24 cm.  aIncludes bibliographical references and index.
  aPsychology, Emotion and Intuition in Work Relationships: The Head, Heart and Gut Professional highlights the increasing importance of human relations in professional life. In modern society, all those who work with or provide services to others are increasingly called upon to be not just technical experts, but also ‘head, heart and gut professionals’ – who can work and relate to others with their head, heart, and gut.

The book explains and synthesises these elements in an accessible way, based on a sound theoretical perspective combined with practical guidance. The authors address how to manage client expectations; how to deal with risk, uncertainty and imperfection, as well as how to improve communication and interpersonal skills. Attention is also given to the central role of empathy and rapport in professional relationships, while recognising the need for proper professional boundaries.

Psychology, Emotion and Intuition in Work Relationships will be a valuable guide for all modern practising and training professionals in a broad range of fields, including mental health, law, social and healthcare, teaching and academia, technology, financial and other services – indeed, for anyone who provides services and has working relationships of any kind. 7aConflict management.2BUEsh 7aInterpersonal conflict.2BUEsh9822 7aInterpersonal relations.2BUEsh 7aProfessional employeesxPsychology.2BUEsh  2BUEsh  bBUSADMbHHUUPPSScMarch20191 aDawson, Neil,d1950-1 aMcHugh, Brenda.9320221 aFonagy, Peter, econsultant.1 ade Silva, Rohan, econsultant.  2ddc  00102ddc40708AlahramaMAINbMAINc1STd2019-03-25ePurchaseg530.00h525l0o302.35 BROp000043283r2025-07-15 00:00:00v662.50yBB