00958cam a22002895a 4500 015973501 OSt 20170928152419.0 111110t2016 enka frb 001 0 eng d 9780077169312 007716931X StDuBDS eng StDuBDS Uk EG-ScBUE 658.8 22 SER Services marketing : integrating customer focus across the firm / Alan Wilson ... [et al.] 3rd European ed. Berkshire : McGraw-Hill Higher Education, c.2016. xvii, 538 p. : ill. ; 27 cm. Includes bibliographical references and index. Service industries Marketing. BUEsh 8370 Customer services. BUEsh 39443 Marketing. BUEsh 4499 BUEsh BUSADM GGEN September2017 Management and Business Studies blcoll Wilson, Alan M. ddc 25461 25433 0 0 ddc 0 0 MAIN MAIN 1ST 2017-09-28 Donation 3 11 658.8 SER 000046546 2025-07-15 00:00:00 2020-01-21 BB