02676cam a22003735a 45000010009000000050017000090080041000260100017000670200031000840400033001150430012001480820020001601000031001802450103002112460072003142500012003862600074003983000036004724900040005085040051005485050261005995200989008606500067018496500060019166500043019766500055020196510010020746530022020846550024021067000020021309420008021509990017021589520127021751772643120161023124336.0130506t2013    ilua   frb    001 0 eng d  a  2013011593  a9781555709082 (alk. paper)  aDLCbengcDLCdDLCdEG-ScBUE  an-us---04a020.14bROS2221 aRoss, Catherine Sheldrick.10aCommunicating professionally :ba how-to-do-it manual /cCatherine Sheldrick Ross & Kirsti Nilsen.33aCommunicating professionally : a how-to-do-it manual for librarians  a3rd ed.  aChicago :bNeal-Schuman / the American Library Associationm,cc.2013.  axxiii, 445 p. :bill. ;c28 cm.0 aHow-to-do-it manuals for librarians  aIncludes bibliographical references and index.0 aNonverbal behavior -- Listening -- Speaking -- Writing -- Integration : putting it all together -- Applications : speaking one-to-one -- Applications : working in groups -- Making presentations -- Producing texts -- Training others in communication skills.  aThis updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time" is completely revised with new sections outlining the opportunities offered by contemporary communication media. This third edition incorporates updated and expanded references with more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general. Ross, together with new co-author Nilsen, has maintained and updated sections on Mastering individual skills, Sensitivity to cultural, ethnic, and linguistic issues, Communicating with current technology using presentation software Practical tips and skills training exercises, examples of common library situations, interesting research facts, a special section on support staff, and references to other sources are listed throughout this practical guide. 0aCommunication in library administrationzUnited States.2BUEsh 0aCommunication in library sciencezUnited States.2BUEsh 0aLibrary recordszUnited States.2BUEsh 0aLibrary sciencezUnited StatesxAuthorship.2BUEsh  2BUEsh  bGGENcOctober2016  vReading book9342321 aNilsen, Kirsti.  2ddc  c22782d22754  00102ddc40708BaccahaMAINbMAINcLOWd2016-10-23ePurchaseg1280.00l0o020.14 ROSp000034437r2025-07-15 00:00:00yBB