00785nam a22002535a 4500 20160225143647.0 160225s2015 nyua frbd 001 0 eng d 9781259252945 1259252949 EG-ScBUE eng EG-ScBUE 22 658.812 LUC 12608 Lucas, Robert W. Customer service : skills for success / Robert W. Lucas. 6th ed., International ed. New York : McGraw Hill Education, 2015. xxv, 436 p. : ill. ; 28 cm. Glossary : p. 414-422. Index : p. 429-436. Includes bibliographical references. BUEsh Customer services. 39443 BUEsh BUSADM February2016 ddc 21253 21225 0 0 ddc 0 0 Academic MAIN MAIN 1ST 2016-02-25 Purchase 330.00 4869 2 2 658.812 LUC 000031735 2025-07-15 00:00:00 2016-03-29 412.50 BB