00796cam a22002535a 4500 17497666 20150818124659.0 121017s2012 ii a frb 000 0 eng d 2012040734 9788132109785 (pbk. : alk. paper) DLC eng DLC DLC EG-ScBUE 658.812 RAO 22 Rao, Ajit, 1962- 38356 The little book of big customer satisfaction measurement / Ajit Rao, Subhash Chandra. New Delhi : SAGE, 2012. xvi, 164 p. : ill. ; 21 cm. Bibliography : p. 161-162. Consumer satisfaction. BUEsh BUEsh BUSADM August2015 reading book 34232 Chandra, Subhash. ddc 658.812 RAO 20538 20510 0 0 ddc 0 0 Baccah MAIN MAIN 1ST 2015-08-17 purchase 210.00 21758 3 7 658.812 RAO 000039693 2025-07-15 00:00:00 2018-02-12 262.50 BB