01075cam a22003135a 4500001001000000003000400010005001700014008004100031020002500072020002200097040004900119082002100168100003400189245005200223250001200275260006000287300003500347500002700382500002400409504004100433590001600474650003000490651001000520653002300530655002400553942002100577999001700598952014600615015789911OSt20150809144625.0111121t2012    ohuo   frbd   001 0 eng d  a9780840064240 (pbk.)  a0840064241 (pbk.)  aStDuBDSbengcStDuBDSdWlAbNLdUkdEG-ScBUE 04a658.812bGIB2221 aGibson-Odgers, Pattie.93828014aThe world of customer service /cPattie Gibson.  a3rd ed.  aMason, Ohio :bSouth-Western Cengage Learning,cc.2012.  aix, 210 p. :bphotos ;c28 cm.  aGlossary : p. 199-203.  aIndex : p. 205-210.  aIncludes bibliographical references.  areham yahia 0aCustomer services.2BUEsh  2BUEsh  bBUSADMcAugust2015  vreading book934232  2ddck658.812 GIB  c20401d20373  00102ddc4070aMAINbMAINc1STd2015-08-02epurchaseg620.00h21758l1o658.812 GIBp000039682r2025-07-15 00:00:00s2015-12-22v775.00yBB