02272nam a22003615a 4500 ocn671252867 OSt 20201128021407.0 101020t2010 nyua fr 000 0 eng d 0143118447 (pbk.) 9780143118442 (pbk.) EG-ScBUE EG-ScBUE eng EG-ScBUE 158.2 22 STO Stone, Douglas 1958- 39255 Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen. 10th anniversary ed., [2nd ed.] New York : The Penguin Group, c.2010. xxxiii, 311 p. : ill. ; 20 cm. "With a foreword by Roger Fisher"--Cover. "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover. Originally published in the U.S.A. by Viking Penguin, 1999. Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations. From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter. Interpersonal communication. BUEsh 821 Interpersonal communication BUEsh 39257 Case studies. Communication. BUEsh 13476 Interpersonal relations. BUEsh 820 BUEsh BUSADM February2016 BestSellers Heen, Sheila. 39258 Patton, Bruce. 39259 ddc 158.2 STO 20141 20113 0 0 ddc 0 0 Baccah MAIN MAIN LOW 2015-07-02 Purchase 119.00 22696 7 15 158.2 STO 000038892 2020-03-17 2018-09-26 00:00:00 2018-09-26 149.00 BB