00931cam a22002537a 45000010009000000050017000090080041000260100015000670200025000820200022001070400045001290820024001741000027001982450049002252600042002743000044003165000024003606500058003846530025004426550024004679420024004919990017005159520145005321565823020141204112045.0090313s2008    xxkad  fr     001 0 eng d  a2009396275  a9781906403294 (pbk.)  a1906403295 (pbk.)  aUKMcUKMdCDXdBWKUKdBWKdDLCdEG-ScBUE00a331.110688222bBAT1 aBateson, Claire93680210aRetail financial services /cClaire Bateson.  aLondon :bGlobal Professional,c2008.  axvi, 203 p. :bcharts, tables ;c24 cm.  aIndex : p. 197-203. 0aFinancial services industryxCustomer services936803  bBUSADMcDecember2014  vreading book934232  2ddck331.110688 BAT  c18721d18693  00102ddc40708BaccahaMAINbMAINc1STd2014-12-04epurchaseg364.00h20677l0o331.110688 BATp000037102r2025-07-15 00:00:00v455.00yBB