00852cam a22002653u 4500 007106828 20140302113238.0 900709t1991 xxka grb 001 0 eng 0471928852 9780471928850 Uk Uk 658 22 NOR Normann, Richard, 35061 1943- Service management : strategy and leadership in service business / Richard Normann. 2nd ed. Chichester, United Kingdom : John Wiley & Sons, c.1991. xv, 185 p. : ill. ; 25 cm. Index : p. 181-185. Bibliography : p. 177-179. Service industries Management 35062 BUSADM February2014 reading book 34232 Management and Business Studies blcoll ddc 658 NOR 18023 17995 0 0 ddc 0 0 Donation-G MAIN MAIN 1ST 2014-02-04 Donation 0 658 NOR 000035577 2025-07-15 00:00:00 BB