01378cam a22002774a 4500 13391901 20130226120013.0 031103s2004 maua b 001 0 eng 2003024059 1591391342 (alk. paper) 9781591391340 658.4012 22 KAP Kaplan, Robert S. 32714 Strategy maps : converting intangible assets into tangible outcomes / Robert S. Kaplan, David P. Norton. Boston : Harvard Business School Press, c2004. xviii, 454 p. : ill. ; 24 cm. Includes bibliographical references and index. Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations. Strategic planning. 32715 Intangible property Management. 32716 Human capital. 7128 Management. 32717 Bus February2013 Norton, David P., 1941- 32718 ddc BB 17323 17295 0 0 ddc 0 0 Baccah MAIN MAIN 1ST 2013-02-26 purchase 2 9 658.4012 KAP 000028365 2025-07-15 00:00:00 2015-06-01 BB 0 0 ddc 0 0 Baccah MAIN MAIN 1ST 2013-02-26 purchase 0 658.4012 KAP 000028366 2025-07-15 00:00:00 BB