01529cam a2200349 a 4500 15075195 20080403144105.0 071108s2009 maua |rb 001 0 eng 2007045960 9780071277501 (alk. paper) 0071277501 (OCoLC)ocn181072636 (OCoLC)181072636 DLC DLC DLC HF5415.5 .L83 2009 658.812 22 LUC Lucas, Robert W. 12608 Customer Service : Skills for Success / Robert W. Lucas. 4th ed. Boston : McGraw-Hill, 2009 c2009. xx, 294 p. : ill. (some col.) ; 26 cm. Includes bibliographical references (p. 288) and index. Customer services. 12609 Call centers 12595 Customer relations 12594 Publisher description http://www.loc.gov/catdir/enhancements/fy0806/2007045960-d.html Table of contents only http://www.loc.gov/catdir/enhancements/fy0806/2007045960-t.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0809/2007045960-b.html ddc BB 13661 13661 0 0 ddc 0 0 Alahram MAIN MAIN 1ST 2010-03-14 purchase 245.00 302 1 1 658.812 LUC 000020192 2025-07-15 00:00:00 2010-12-01 BB