01221cam a2200301 a 4500 15745023 20100108083448.0 090520s2010 njua |r 001 0 eng 2009018902 9780135109311 0135109310 (OCoLC)ocn340961332 DLC DLC YDX YDXCP BWX DLC HF5415.5 .H2897 2010 658.812 22 HAR Harris, Elaine K. 12596 Customer Service : A Practical Approach / Elaine K. Harris. 5th ed. Upper Saddle River, N.J. : Pearson Prentice Hall, 2010 c2010. xiv, 177 p. : ill. ; 26 cm. Includes index. Customer services. 12597 Call centers 12595 Customer relations 12594 ddc BB 13658 13658 0 0 ddc 0 0 Alahram MAIN MAIN 1ST 2010-03-14 purchase 199.00 302 6 18 658.812 HAR 000020187 2025-07-15 00:00:00 2019-03-06 BB