01513cam a22003254a 4500 14060795 20060517132707.0 050802s2006 enka |rb 001 0 eng 2005053044 0273681575 9780273681571 (OCoLC)ocm61240799 DLC DLC BWKUK OCLCQ DLC pcc HD9980.5 .B78 2006 658.8 22 BRU Bruhn, Manfred. 11406 Services Marketing : Managing the Service Value Chain / Manfred Bruhn and Dominck Georgi. Harlow, England ; New York : Financial Times/Prentice Hall, 2006 2006. xxvi, 478 p. : ill. ; 25 cm. Includes bibliographical references (p. 449-466) and index. Service industries Marketing Management. 11407 Customer services Marketing Management. 11408 Business logistics Management. 11409 Georgi, Dominck. 11410 ddc BB 13397 13397 0 0 ddc 0 0 Baccah MAIN MAIN 1ST 2010-02-15 purchase 9 6 658.8 BRU 000019640 2025-07-15 00:00:00 2016-11-22 BB 0 0 ddc 0 0 Baccah MAIN MAIN 1ST 2010-02-23 purchase 1 658.8 BRU 000019958 2025-07-15 00:00:00 2012-03-05 NB