01689cam a22003494a 4500 0 12231866 20040621182029.0 001115s2001 nyua b 001 0 eng 00068495 0471392405 (pbk. : alk. paper) DLC DLC DLC pcc TK5105.5 .T473 2001 004.678 21 TER Terplan, Kornel. OSS Essentials : Support System Solutions for Service Providers / Kornel Terplan. New York : John Wiley & sons, Inc. c2001. xiii, 610 p. : ill. ; 24 cm. "Wiley Computer Publishing." Includes bibliographical references (p. 573-575) and index. Computer networks Management. Internet service providers. Computer technical support Data processing. Support services (Management) Data processing. Contributor biographical information http://www.loc.gov/catdir/bios/wiley042/00068495.html Publisher description http://www.loc.gov/catdir/description/wiley035/00068495.html Table of Contents http://www.loc.gov/catdir/toc/onix06/00068495.html ddc BB 10688 10688 0 0 ddc 0 0 Alahram MAIN MAIN LOW 2009-02-04 purchase 247.50 6488 0 004.678 TER 000014677 2025-07-15 00:00:00 BB