Quality management : implementing the best ideas of the masters / Bruce Brocka and M. Suzanne Brocka.
Material type:
TextPublication details: Homewood, Ill. : Business One Irwin,c1992. c1992.Description: xvii, 408 p. : ill. ; 24 cmISBN: - 1556235402
- 658.4 BRO
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Central Library First floor | 658.4BRO (Browse shelf(Opens below)) | Available | 000011290 |
Distributer: Al-Ahram.
Includes bibliographical references (p. 323-368) and index.
What is quality management? -- Why quality management? -- Primary elements of quality management -- Implementation -- Philip Crosby -- W. Edwards Deming -- Armand V. Feigenbaum -- Kaoru Ishikawa -- Joseph M. Juran -- Tom Peters -- Genichi Taguchi -- Historical masters -- Companywide dynamics -- Supervisory level dynamics -- Maximizing individual performance -- Organizing -- Planning -- Self-examination -- Group techniques -- Statistical tools -- Specialized techniques -- Appendices: When all else fails--75 quick start ideas. 1992 examination items and point values.
Catalogued By: Mahitab.
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