Service operations management : improving service delivery / Robert Johnston and Graham Clark.

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TextPublication details: Harlow, England ; New York : FT/Prentice Hall,2005 2005.Edition: 2nd edDescription: xix, 496 p. : ill. ; 25 cmISBN:

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Book - Borrowing	Central Library First floor				658 JOH (Browse shelf(Opens below))					Available			000001866
	Book - Borrowing	Central Library First floor				658 JOH (Browse shelf(Opens below))					Available			000003416

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Includes bibliographical references and index.

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