Measuring customer and service profitability :
Connell, Roger.
Measuring customer and service profitability : in the finance sector / Roger Connell - London : Chapman & Hall, 1995. 1995 - xii, 251p. : ill. ; 25cm.
0412631806
Financial services industry-- Customer services Evaluation
Profit-- Accounting.
Management information systems.
658.515 / CON
Measuring customer and service profitability : in the finance sector / Roger Connell - London : Chapman & Hall, 1995. 1995 - xii, 251p. : ill. ; 25cm.
0412631806
Financial services industry-- Customer services Evaluation
Profit-- Accounting.
Management information systems.
658.515 / CON