Total quality management :

Oakland, John S.

Total quality management : text with cases / John Oakland. - 2nd ed. - Boston, Mass. : Butterworth Heinemann,2000. 2000. - 380 p. 24 cm.

Includes bibliographical references and index.

0750639520 :

99087382


Total quality management.
Total quality management--Case studies.

658.4013 / O116